Shipping Policy

Preparation and dispatch

Carbickova Crowns products are handmade; many items are made after you place your order. Typical production time for standard items is approximately 1-3 weeks. More complex customised designs may take 1-4 weeks or longer depending on the agreed specification. Product-page estimates and any individually agreed dispatch date take precedence over these general estimates. Production and transit are separate stages.

If you need your order by a particular date, contact hello@carbickovacrowns.com before purchasing so we can confirm feasibility. Choosing an express delivery option does not by itself accelerate production. If a material delay occurs, we will contact you and respect any mandatory delivery and refund rights.

Destinations, carriers and delivery time

We ship worldwide, including regularly to customers in the United States, one of our main markets. For US orders, we offer DHL Express and standard international shipping options, according to the services available for the delivery address at checkout. Other international destinations are also served by DHL Express and, where available, Česká pošta or other postal and courier services. Available carriers, delivery methods and shipping charges for your destination are shown at checkout before you place your order.

Transit-time estimates are calculated after dispatch and may vary with destination, customs and carrier operations. They are not an agreed guaranteed delivery date unless we expressly confirm one. Shipping charges collected by us are shown before order confirmation.

Customs duties and import charges

International parcels may be subject to customs duties, import VAT and carrier clearance fees. Where we collect or prepay an import charge, this will be indicated in the checkout, shipping offer or order confirmation. Otherwise, the destination country's applicable import charges may be payable by the recipient. We do not charge the same customs duty twice. Customs inspection or clearance can delay delivery.

Delivery problems and risk of loss

Please provide a complete delivery address and working contact details. If a parcel is late, missing or marked delivered but not received, email us with your order number so we can investigate. Consumer delivery risk does not automatically transfer when we hand the parcel to the carrier. Where mandatory consumer rules apply, it generally passes when the consumer (or an authorised third party other than the carrier) physically receives the goods, subject to applicable exceptions.

If an address error or a failure to collect goods causes an additional cost, we assess the circumstances and applicable law individually. Your statutory rights concerning non-delivery, damage and refunds remain unaffected.

Contact: hello@carbickovacrowns.com
Seller: Carbickova Crowns s.r.o., Moskevská 640/55, 460 01 Liberec, Czech Republic.