FAQ – Frequently Asked Questions

Yes. Our crowns, headpieces and accessories are handmade with individual attention to the design and finishing of each piece.

Many designs are handmade after an order is placed. Availability and preparation details can vary by product, so please check the product page or contact us if timing is important.

Production varies by design. Our general Shipping Policy estimates around 1–3 weeks for standard items and 1–4 weeks or longer for complex custom pieces. Any specific product-page or individually agreed timing takes precedence. Shipping time is additional.

Tell us your event date and delivery country before ordering at hello@carbickovacrowns.com. We can assess production and delivery options. A requested date is not guaranteed unless we confirm it.

Priority production may be available depending on our workload and your chosen design. Please contact us before purchasing for feasibility, timing and any additional charge. DHL Express alone does not speed up manufacturing.

Email us as soon as possible with your order number. What can be changed depends on the item's production status and the applicable order terms. Your mandatory consumer rights are not affected.

Use the “Deadline & Special Request” field in your shopping cart before checkout. For an urgent date, also email us before placing the order so we can confirm whether it is achievable.

Yes, we ship internationally. Delivery services depend on the destination. Available shipping methods are displayed during checkout.

Your total lead time includes both production and delivery. Production depends on the item; estimated transit times and available services appear on product and checkout pages. Carrier and customs delays can affect delivery.

DHL Express is generally the faster courier option; Standard Shipping uses the available postal or standard service. The price and options shown at checkout depend on your destination. Neither option automatically shortens production time.

Shipping is calculated for your destination and selected method and shown at checkout before you place your order.

When your order is dispatched, you should receive shipment information, including tracking where available. If you cannot find it, email hello@carbickovacrowns.com with your order number.

Import charges depend on the destination and the shipping arrangement. If duties or taxes are collected or prepaid by us, this is indicated at checkout, in the shipping offer or in your order confirmation. Otherwise, destination-country charges may be payable on delivery. See our Shipping Policy.

Please email us with your order number and any tracking details. We will investigate with the carrier and advise you about the next steps. Any mandatory consumer rights concerning delivery remain in place.

Contact us immediately at hello@carbickovacrowns.com with your order number and corrected address. Changes may be possible before dispatch, but cannot be guaranteed once a parcel is on its way.

Check the product description for measurements and fit details. If you are unsure, email us the design name and relevant measurements so we can help you choose.

The best method depends on the design, your hairstyle and how you plan to wear the piece. Hairpins and a secure hairstyle may help. Contact us for advice about a specific crown or headpiece.

Weight and balance vary between smaller tiaras and large statement headpieces. If you need something comfortable for long wear, contact us with the design name and we can provide more specific guidance.

Materials differ by design and may include decorative metal components, crystals, pearls and other embellishments. Please ask about a specific piece if you have sensitivities or require detailed material information.

We aim to reproduce the design faithfully, but small variations in the placement and finishing of handmade details may occur. Any material design changes should be agreed with you.

Only the pieces and options listed in the product description and your selection are included. Styling accessories and photo props are not automatically part of the purchase.

Many accessories are available individually, depending on the design. Browse our accessory collections or email us about creating a matching look.

Email hello@carbickovacrowns.com with your event, preferred style, delivery country and deadline. We can suggest suitable designs and options.

Some alterations may be possible, depending on the design and materials. Send us the product link and your requested changes before ordering so we can confirm feasibility, price and timing.

We consider bespoke designs and matching sets. Please share your inspiration, event date and budget so we can discuss the scope and availability.

Email hello@carbickovacrowns.com with reference photos, preferred colors, quantity, your country and required date. We will review the request and discuss a quotation.

Yes, we welcome inquiries from performers, stylists, photographers and production teams. Share your brief, quantities, location and deadline so we can assess the project.

We review wholesale and larger-quantity inquiries individually. Please email your business details, designs, approximate quantities and target delivery date to hello@carbickovacrowns.com for discussion.

For eligible online purchases, EU/EEA consumers generally have 14 days after delivery to notify us of withdrawal. We also offer a limited voluntary return option for qualifying standard non-personalised items outside the EU/EEA, subject to our policy and local law. Use our online return form or email us. See the Return & Refund Policy for details.

The statutory change-of-mind exception can apply to items genuinely made to your specifications or clearly personalised; merely producing a standard catalogue item after ordering does not automatically make it personalised. This does not limit your rights if goods are faulty or non-conforming.

Return parcels can be sent to Carbickova Crowns s.r.o., Moskevská 640/55, 460 01 Liberec, Czech Republic. We recommend using our online return/withdrawal form first, or emailing hello@carbickovacrowns.com, so we can help with instructions. Prior approval is not required to exercise a statutory withdrawal right.

Contact hello@carbickovacrowns.com with your order number and a description. Photos are helpful if available. We will discuss the appropriate remedy under the applicable law; please do not assume ordinary voluntary-return conditions apply to a faulty item.

Handle your handmade piece gently, keep it in a dry place, and protect it from crushing, moisture, perfume and rough handling. For a material-specific care question, email us with the design name.

The currently available secure payment methods are displayed at checkout. They may vary by country and currency. Please contact us if you have trouble completing a payment.